The only decision, is never to shop at Retravision Bunbury again.

by duncan on May 1, 2007

It probably serves me right for gloating about getting a bargain. 2 weeks later and my Sony HD TV still hasn’t arrived. When I agreed to buy the thing the salesman told me 2 days. After I handed over the money I was told 1 week and a bit, Thursday to be precise. So I wait at home Thursday (last week) for it to arrive. Nothing. I ring them Thursday 3pm, I’m told it will definitely be there the next day (Friday). So I ring Bunbury Retravision at 10am Friday, am told that yes, TV is on the truck on the way to me. Wait all day for the delivery. Ring at 3:30pm. Told again that the TV is on the delivery truck and will be with me very soon. Mind you, Thursday I’d packed up the old TV and put it away, ready for the new TV, so at this stage I’ve only viewing TV via small sets (to this day). 4:30pm Friday I get a phone call from the original salesman: the TV still hasn’t been shipped to Bunbury. I flip, big time. He offers me a free DVD player for my inconvenience. I accept but I still want the f*cking TV, he promises that it’s on its way, Monday, Tuesday at the latest.

It’s now its Tuesday, no phone call, no delivery, it’s now exactly 2 weeks since I paid for the thing, in actual folding cash based on a good price and despite the fact that EVERY OTHER electrical retailer had the TV in stock, and could have it to me the next day. So I ring Retravision at 4:30pm, they’ll get back to me, they call 15 minutes later, cant say when the TV might get here, manager will call me in the morning. I’ve rung The Goodguys Bunbury, they haven’t offered as good a price, but they’ve got the TV is stock. Even if it ends up costing a couple of hundred more, if I can have it there and then…

The story will continue tomorrow. For now, Retravision Bunbury: NEVER, EVER AGAIN. The only decision is to shop elsewhere with a retailer with staff that don’t lie continually for a living.

BTW: feel free to link to this post with the words Retravision Bunbury. I’m already the 1st result in Google for The Goodguys Bunbury, lets see if we cant make Retravision Bunbury have the same result :-)

Update: phone call this morning from Retravision: maybe Friday, maybe next week on the TV. I got my money back, drove less that 1 km down the road to Good Guys, asked them to match the price, and walked out with the TV which is now setup and in my TV room. The Manager rang to apologise, I accepted the apology but I’ll still be hesitant to ever shop there again.

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Viewing 5 Comments

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    i want to read the comments
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    OMG i am with you!!!

    i will never shop at retravision bunbury again, i bought and paid for a tv and sound system to the tune of $11,000.00 and when they came to install it speakers were missing the tv unit was dodgy, so they installed what they could, 3 months later after phone call after phone call they came and installed the rest of the speakers but still no tv unit!!! it took them over a year to get me a tv unit always complaining that they didnt have a truck big enough for the tv unit!!!

    You would think after spending $11,000.00 in there shop they would treat me a little better but NO as soon as i paid for everything they didnt want to know me!

    Believe me i have learnt my lesson NEVER EVER will i set foot into retravision bunbury
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    Katie

    I would like to invite you to contact me regarding your blog, the store has no record of the issue below and we have implemented very strict resolution procedures since the original incident with Duncan. We also offer a fast resolution email address wecare@dorsett.com.au . I can be contacted on 08 97224175 week days .

    David Dorsett-Lynn
    Bunbury RetraVision.
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    Why in the name of "Perry Cox " would you ever consider buying a digital TV in Bunbury.
    As I'm writing this it is nearly April 2009. We have been promised digital Win and GWN for 4 years now, and the latest I heard was we won't see either until at least 2013. I don't think anyone currently in Bunbury will still be alive by then (No nothing special, it's just a long time).
    So, (I often start a sentence with "so") we've had a digital stb for over 12 months now and recently bought a new digital LCD TV (Not from Retra...). What I'm trying to say here is "WE STILL HAVE NO DIGITAL WIN OR GWN" unlike the rest of the country including many very small isolated communities not in WA. What was I saying??
    I'm curently watching GWN that looks a lot like it did in 1979, good one corporate where ever.
    My point here is Retra..lack..of vis.. in Bunbury is obviously confused by the fact that anyone would even buy a tele here........
    blhghg....
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    I am also aware of, "it will be here in a couple of days". I am sick and tired of large store like Retravision and Harvey Norman.. that take advantage of their customers. DOn't they realise that if we aren't happy, we WILL go somewhere else?? I have had the same problem with Dick Smith Bunbury!
 
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